Contact Us
OFFICIAL COMPANY INFORMATION
Changsha Xiangliang Technology Co., Ltd.
Operating company associated with the Avelyy store.
How Can We Help?
Have a question about a product, order, delivery, return, refund, payment, or privacy request? Our customer support team is here to help.
CUSTOMER SUPPORT
service@avelyy.comEmail is the best way to reach our support team for order and store-related questions.
For Existing Orders
Please include your order number and the email address used at checkout when contacting us. This helps us locate your order and respond more efficiently.
Damaged, Defective, or Incorrect Items
If there is a problem with your order, please include a brief description of the issue along with clear photos or videos of the product, packaging, and shipping label when applicable.
Returns
Please contact us before returning any item. Our team will review your request and provide the correct return instructions and return address for your order.
Response Time
We aim to respond to customer inquiries within 1–2 business days. Requests involving carriers, payment providers, refunds, or privacy matters may require additional review.
Return and delivery enquiries
For an existing order, include your order number and a description of the issue. You can review our shipping information and return and refund policy before contacting support.
Business contact information
Operating company: Changsha Xiangliang Technology Co., Ltd.
Email: service@avelyy.com
Phone: +8613678436974
Business address: Room 301-A02, Building A7, Phase II, Zhongdian Software Park, No. 18 Jianshan Road, Changsha High-Tech Development Zone, Changsha, Hunan, China
Please contact us before sending a return to obtain the return instructions and address applicable to your order.