Frequently Asked Questions

This page answers common questions about shopping with Avelyy.

When will my order be processed?

Orders usually require 1?? business days for processing before dispatch. High-volume periods, verification, or product availability may extend this time.

How can I track an order?

When tracking is available, a shipping confirmation is sent to the email used at checkout. Tracking can take 1?? business days after dispatch to show its first carrier scan.

Can I change or cancel an order?

Contact us as soon as possible. We will try to help, but an order cannot be changed or canceled after it has entered fulfillment or shipped.

What if my item is damaged, incorrect, or missing?

Email us promptly with the order number and clear photos of the item, packaging, and shipping label. We will review the issue and provide the appropriate remedy.

Which currency is used?

Store prices and shipping rates are set in United States dollars (USD). Your payment provider may apply conversion or cross-border fees.

How do I get help?

Email service@avelyy.com and include your order number when the question concerns a purchase.