Shipping Policy
Available shipping methods, charges and delivery estimates are shown at checkout based on the destination and order contents.
Order processing
Orders are prepared after payment authorization. You will receive an email when tracking information becomes available.
Delivery estimates
Checkout estimates are not guarantees. Carrier delays, customs review, weather and address issues may affect delivery.
Address accuracy
Please review the shipping address before placing an order. Contact service@avelyy.com promptly if a correction is needed; changes may not be possible after fulfillment begins.
International orders
Where international shipping is offered, duties, taxes or import charges may apply according to destination rules and will be shown or collected as applicable.
Processing and transit
Order preparation and carrier transit are separate stages. Review the processing and delivery information provided for your order; an estimate is not a guaranteed arrival date.
Delivery problems and damaged items
For a delayed, missing, damaged, or incorrect delivery, email service@avelyy.com with your order number and a description of the issue. Include clear photos of the item, packaging, and shipping label where relevant. Review the return and refund policy for the applicable conditions.
Business contact information
Operating company: Changsha Xiangliang Technology Co., Ltd.
Email: service@avelyy.com
Phone: +8613678436974
Business address: Room 301-A02, Building A7, Phase II, Zhongdian Software Park, No. 18 Jianshan Road, Changsha High-Tech Development Zone, Changsha, Hunan, China