Payment Security

Avelyy uses established commerce and payment technologies designed to protect payment activity and reduce unauthorized use.

Checkout protection

Checkout information is transmitted through encrypted connections. Payments are processed by Shopify and the payment providers shown at checkout; Avelyy does not receive or store a complete payment-card number or card security code.

Payment authorization

Your payment provider may use verification tools such as address checks, security codes, or additional authentication. An authorization hold may appear before a payment is captured, and its release timing is controlled by the payment provider.

Fraud prevention

Orders may be reviewed for inconsistent billing, device, or transaction signals. We may request limited verification, refuse a transaction, or cancel an order when reasonably necessary to protect customers and the store.

Customer precautions

Use a trusted device and connection, keep account credentials private, and contact your payment provider promptly if you notice unauthorized activity. Order-payment questions may be sent to service@avelyy.com.

Payment support

For help with a payment or an unfamiliar charge, contact service@avelyy.com with the order number and a description of the issue. Do not send passwords, verification codes, or complete payment-card details by email.

Business contact information

Operating company: Changsha Xiangliang Technology Co., Ltd.
Email: service@avelyy.com
Phone: +8613678436974
Business address: Room 301-A02, Building A7, Phase II, Zhongdian Software Park, No. 18 Jianshan Road, Changsha High-Tech Development Zone, Changsha, Hunan, China

Related information

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