Return & Refund Policy
We want customers to receive items in the condition and form they expected. This policy explains how return, damage, and refund requests are handled.
Return window
Contact us within 30 days after delivery to request a return. An item must be unused, unworn, unwashed, with original tags and packaging, and accompanied by proof of purchase. A return sent without prior approval may not be accepted.
Non-returnable items
For health, hygiene, safety, and customization reasons, opened personal-care goods, intimate goods, perishables, hazardous materials, gift cards, personalized items, and final-sale items cannot be returned unless defective or applicable law requires otherwise.
Damaged, incorrect, or missing items
Inspect delivery promptly. Contact us with the order number and clear photos of the product, packaging, and shipping label if an item is damaged, defective, incorrect, or missing. We will assess the evidence and arrange a replacement, refund, or other appropriate solution.
Return shipping
Unless an item is defective, incorrect, or consumer law requires otherwise, the customer is responsible for return-shipping costs. Original shipping charges are non-refundable except when required by law. Use a trackable service because returned parcels remain the customer's responsibility until received.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected. Bank or payment-provider processing times vary. We may deduct an amount for loss in value caused by handling beyond what is necessary to inspect the item, where permitted by law.
How to request help
Email service@avelyy.com with your order number, the reason for the request, and relevant photos. Statutory consumer rights are not limited by this policy.
Refund not received
If you have confirmation that a refund was issued but cannot locate the credit, check with your bank or payment provider. If you still need assistance, email service@avelyy.com with your order number and refund confirmation. The eligibility and refund terms stated on this page continue to apply.
Exchange or cancellation questions
For an exchange request or an order change, contact service@avelyy.com with your order number and the change you need. Contacting support does not itself confirm that a change, cancellation, or exchange has been approved.
Business contact information
Operating company: Changsha Xiangliang Technology Co., Ltd.
Email: service@avelyy.com
Phone: +8613678436974
Business address: Room 301-A02, Building A7, Phase II, Zhongdian Software Park, No. 18 Jianshan Road, Changsha High-Tech Development Zone, Changsha, Hunan, China
Please contact us before sending a return to obtain the return instructions and address applicable to your order.